Travel & Hospitality
Where a traveller’s open question, “what can we do in Rome this weekend?”, becomes a booked experience, in any language, in seconds.
Why travel and hospitality brands build on Timbal
Search that understands intent
Hybrid knowledge bases combine semantic search, full text and structured data, so “family-friendly, Paris, Spanish-speaking, Saturday” returns the right tours, not keywords.
One agent, guest-facing and internal
The same platform powers the assistant on your site and the copilots your support and operations teams use, with one place to govern both.
Every language, every channel
Web chat, WhatsApp, email and voice, in the languages your travellers speak, with availability and pricing pulled live from your systems.
73%
faster activity discovery for travellers
1000s
of activities and destinations searchable in natural language
24/7
guest and traveller support without a night shift
The solutions we take to production first
Conversational discovery & booking
A guest-facing agent over your full catalogue, connected to Timbal knowledge bases and live availability, that recommends and books.
Booking support & changes
Modifications, cancellations, vouchers and refunds resolved end to end across chat, email and WhatsApp within your policies.
Itinerary & concierge
Day-by-day plans built from preferences and budget, shared with the guest and updated as bookings change.
Supplier & review operations
Confirmations, availability changes and guest feedback extracted, classified and routed to the right team automatically.
How it goes live
Timbal deployment teams build the first solutions with you and hand over in weeks. Everything they ship runs on the same platform your teams then operate, with the same controls, in every industry.
