Retail & E-commerce
Where every customer conversation, in store, on the web, on WhatsApp or on the phone, is answered with live stock, orders and history behind it.
Why retailers build on Timbal
Every channel, one agent
Chat, email, WhatsApp, voice and in-product. The same agent runtime, one auth layer, one audit log. No channel-by-channel rebuilds.
Connected to the systems that hold the truth
DMS, legacy CRM, HubSpot, Zendesk, Stripe, carriers and your own APIs. Agents read stock and orders live and write back what they did.
Measured like a store, not a pilot
Conversations, conversion, response time, cost per run and eval scores on one dashboard, so marketing, ops and finance argue from the same numbers.
68%
faster lead response, from hours to under 8 minutes
4,800+
customer conversations handled by AI every month
19%
qualified-lead-to-sale conversion, up from 12%
The solutions we take to production first
Sales & lead concierge
Answer product, price and availability questions across web and WhatsApp, qualify, book appointments and hand qualified leads to reps with full context.
Order tracking & exceptions
Live carrier status, proactive delay notifications, ticket updates and refund or reship decisions inside policy.
Ticket triage & retention
Classify intent and urgency, draft first replies, spot at-risk customers from sentiment and behaviour, and send save offers that fit the margin.
Store & merchandising intelligence
Ask about sell-through, stock by store and returns in plain language; get sourced answers and a weekly digest where the team already reads.
How it goes live
Timbal deployment teams build the first solutions with you and hand over in weeks. Everything they ship runs on the same platform your teams then operate, with the same controls, in every industry.
